Refund Policy

1. Overview

At SkillTech Academy, we want every learner to feel confident when purchasing from us. This Refund Policy explains when refunds are available, when they are not, and how to request one.

Refund eligibility depends on the type of product or service you purchased. Because we sell a mix of digital products (courses, eBooks), physical devices, and services (training, career support, events), each has its own rules — detailed in the sections below.

2. Courses

Digital courses are non-refundable once accessed. This protects our team and instructors, as course content is delivered instantly and cannot be "returned."

You are eligible for a refund if:

• You have not accessed any lesson, module, or quiz within 7 days of purchase.
• You were charged twice by mistake or via a technical error.
• The course content was materially different from what was described on the sales page.
• You were unable to access the course due to a technical fault on our side that we could not resolve.

You are not eligible for a refund if:

• You have accessed any lesson, module, or quiz after purchase.
• You changed your mind after starting the course.
• You did not achieve the income, job, or outcome you expected.
• You lack the time or motivation to complete the course.
• You purchased the course more than 7 days ago.

How to request: Email admin@skilltechacademy.top with the subject "Course Refund Request" and include your order number, course name, and reason.

3. Course Bundles

Course bundles are collections of multiple courses sold at a discounted price. Refund rules for bundles are stricter than single courses.

You are eligible for a refund if:

• None of the courses inside the bundle have been accessed within 7 days of purchase.
• You were charged twice or experienced a payment error.
• The bundle contents were materially different from what was advertised.

You are not eligible for a refund if:

• You have accessed any single course within the bundle.
• You have partially completed any course inside the bundle.
• You decided you only want some of the courses, not all of them.
• You purchased the bundle more than 7 days ago.

Partial refunds are not available. If any course in the bundle has been accessed, the entire bundle is considered used and non-refundable.

4. eBooks

eBooks are digital downloads delivered instantly after purchase. Because we cannot verify whether a downloaded eBook has been read, shared, or saved, all eBook sales are final.

• Once your download link has been made available, the sale is final.
• Downloading, saving, or viewing the eBook counts as access.
• You may not request a refund because you changed your mind.
• You may not request a refund because the content was not what you expected.

5. Academy Store & Devices

Our Academy Store sells physical learning devices (laptops, desktops, phones, and content creation gear) sourced through vetted supplier and wholesale partners. The following rules apply to returns and refunds.

You are eligible for a refund or replacement if:

• The device arrived faulty or damaged on delivery.
• The device was materially different from what was described on the product page.
• You received the wrong device.
• You reported the issue within 7 days of delivery.
• The item is unused and in its original packaging.

You are not eligible for a refund if:

• The device was damaged after delivery due to misuse or accidents.
• The device was opened, repaired, or modified by unauthorized persons.
• More than 7 days have passed since delivery.
• The damage is normal wear and tear on refurbished devices (which are clearly graded and labelled).
• The device fails outside its stated warranty period.

Warranty instead of refund

New devices — covered by the manufacturer's warranty. Warranty claims are handled directly through the manufacturer or authorized service centres.

Refurbished devices — covered by the warranty terms stated on the product page (typically 3–6 months on functionality). Warranty covers repair or replacement, not cash refunds.

6. One-on-One Training

One-on-One Training is personalized mentorship delivered by our tutors. Because sessions are scheduled and time is reserved specifically for you, refund rules are strict.

You are eligible for a refund if:

• You cancel at least 24 hours before the first scheduled session and no session has begun.
• We were unable to deliver the session due to a fault on our side.
• You were charged twice by mistake.

You are not eligible for a refund if:

• Any training session has already been delivered.
• You missed a scheduled session without 24-hour notice.
• You decided to stop mid-way through the program.
• You were not satisfied with the outcome of the training (mentorship does not guarantee results).

Rescheduling: Where possible, we allow rescheduling of sessions with at least 24 hours' notice. Rescheduling is not a refund.

7. Career Services

Career Services include CV writing, LinkedIn optimization, portfolio websites, interview coaching, skill-to-income strategy, and job search support. Since these are customized, time-intensive services, refund rules are strict.

You are eligible for a refund if:

• You cancel before any work has begun on your project.
• You were charged twice by mistake.
• We failed to deliver the service within the agreed timeframe without a valid reason.

You are not eligible for a refund if:

• Any part of the service has been delivered (e.g., draft, first version, coaching session).
• You simply changed your mind after work began.
• You did not get a job, interview, or promotion as a result of the service (we do not guarantee outcomes).
• You failed to provide the information required to complete the service.

Revisions: If you are not satisfied with the first delivery, we offer revisions according to the scope agreed at the time of purchase. Revisions are not refunds.

8. Events & Bootcamps

SkillTech Academy hosts free and paid events, workshops, bootcamps, and webinars. Refund rules for paid events are as follows.

You are eligible for a refund if:

• We cancel the event and you cannot be transferred to an alternative date.
• You cancel at least 48 hours before the event and the event has not yet started.
• You were charged twice by mistake.

You are not eligible for a refund if:

• You fail to attend without prior notice.
• You cancel within 48 hours of the event.
• You left the event early for personal reasons.

Ticket transfers: Instead of a refund, you may request to transfer your ticket to another person with prior approval. Transfers must be requested at least 24 hours before the event.

9. Affiliate Program

The Affiliate Program is a free-to-join commission program. There is nothing to refund because no purchase is required to participate.

• Commissions are only earned on verified, completed sales that are not refunded.
• If a referred customer receives a refund, the corresponding commission is reversed.
• Any commission earned through fraud, self-referrals, or misleading promotions is forfeited.
• We reserve the right to remove affiliates who violate program rules without notice.

10. Donations & Sponsorship

Donations to Support Our Mission and contributions to the Sponsorship Program are voluntary and used immediately to fund learner enrollments and academy operations.

• Donations are non-refundable once processed.
• If you donated by mistake, contact us within 24 hours and we will review the case at our discretion.
• Sponsorship applications are free — there is nothing to refund.
• Applications do not guarantee sponsorship and cannot be refunded.

11. Certificates

Certificates issued by SkillTech Academy — whether included with a course or purchased separately — are non-refundable once issued.

• Replacement certificates may be issued for a small administrative fee.
• Certificates revoked for dishonesty, plagiarism, or misuse are not refundable.
• Errors in your name on a certificate will be corrected free of charge if reported within 30 days.

12. How to Request a Refund

To request a refund, follow the steps below. Requests that do not follow this process may be delayed or declined.

13. Processing Times

Once a refund is approved, it will be processed as follows:

M-Pesa refunds — processed within 1–3 business days.

Card refunds — processed within 5–10 business days, depending on your bank.

Bank transfer refunds — processed within 3–7 business days.

Store device refunds — processed within 7–14 business days after we receive and inspect the returned item.

Refund timelines may be delayed by weekends, public holidays, or payment provider processing times.

14. Exceptions & Discretion

In some cases, we may consider refunds outside the standard rules at our discretion. This may apply where:

• The customer experienced a documented, verified technical fault preventing access.
• A genuine, verifiable emergency affected the customer's ability to use the product or service.
• The customer was charged incorrectly due to a system error.
• There is evidence of a serious service failure on our side.

Discretionary refunds are made at the sole discretion of SkillTech Academy and do not set a precedent for future cases.

15. Contact Us

For any refund questions or requests, contact our support team by email: